Refund Policy

Thank you for choosing Boutique Atelier. We strive to provide you with the best products and services. Please review our refund policy below:

1. Eligibility for Refund:

• Refunds will be issued in the form of store credit only.
• To be eligible for a refund, the item must be returned within 14 days of purchase.
• Returns will be issued as a store credit in the form of a gift card, and will be emailed to you at the address provided at checkout.
• Can not be a sale item. Sale items are final sale!

2. Condition of Item:

• The item must be unused and in the same condition as it was received.
• It must be in its original packaging.
• Items must be free of perfume, cigarette smoke, pet hair, food odors or stains of any kind.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

3. Initiation of Refund Process:

• To initiate a refund, please contact our customer service team within 14 days of purchase.
• Provide your order number and details of the item you wish to return.
• Our team will provide you with instructions on how to proceed with the return.

4. Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.